Our primary concerns are for your safety and enjoyment of your Segway Experience. Whether you are an absolute beginner, or a seasoned professional, you should expect us to ensure you understand the Segway Safety Code and can control your Segway PT with confidence before we set off on our experience together.
Segway PT’s are safe, easy to use and exciting to ride, but accidents can happen. By taking heed of our Segway Safety Code, remaining alert and behaving responsibly they are unlikely. Please take the time to read through this guide – we would be pleased to answer any questions you might have.
Minimum Rider Age
• The minimum age for participation is 12 years.
• All riders under 18 years must be accompanied by a parent or legal guardian who must assume full responsibility for all risks and liabilities on behalf of the rider under 18.
Minimum Rider Weight
• The rider’s weight must not be less than 100 lbs (45 kg). If the rider is below the minimum rider weight, he/she may not be able to ride safely because he/she cannot shift his/her weight far enough back (behind the centerline of the wheels) to safely slow down and stop. This is especially true when riding downhill. Also, riders below the minimum weight may not sufficiently activate the rider detect system, failing to properly interact with the Segway PT’s balancing system.
• The maximum payload (rider plus all cargo) is 260 lbs (120 kg). Exceeding the maximum weight limit increases the risk of damage to the Segway PT, especially on uneven terrain.
• Do not ride a Segway PT if you are pregnant, or if you are suffering from heart, back or neck problems that affect your control of the Segway PT.
• You must have normal levels of balance, vision and hearing.
• Do not ride the Segway PT if you suffer any impairment to balance.
• You should be able to step up and step off the Segway PT unaided – it has not been designed, tested, or approved as a medical device. You must be able to step on and off the Segway PT unassisted, which requires physical abilities similar to ascending and descending stairs without assistance and without holding the handrail.
• Be alert. As with any other transportation device, you must be mentally alert to safely ride a Segway PT.
• Do not attempt to ride if you are ill or if you cannot comply fully with the instructions and warnings in this document, or those given by your tour guide.
• Do not ride under the influence of alcohol or drugs.
Safe Gliding Guide
• Avoid slippery surfaces, loose materials, steep slopes, and obstacles. If you cannot avoid a slippery surface, loose material, steep slope, or obstacle, then you must step off and use Riderless Balance Mode to move across it. Be especially careful when riding in confined spaces or near obstructions.
• When riding across any slope, lean uphill to maintain balance.
• Watch those turns! Always turn slowly and with caution. Fast turns can lead to loss of control and falls. Lean into turns.
• Do not take risks.
• On a Segway PT, you are taller and wider than you think. Be aware of the added height and width that the PT (and your helmet) gives you and use caution when riding indoors or in the vicinity any height or width restrictions.
• Do not wear loose clothing that can catch in the Tires and prevent proper steering.
• No passengers. The Segway PT is for one rider. Do not ride double or carry any passengers. Do not carry a child in your arms or in a child carrier while riding.
• Never ride on stairs or through revolving doors. Riding on stairs is extremely dangerous, as is riding on escalators and • through revolving doors.
• Do not step off a moving Segway PT. Always come to a stop before stepping off.
• Do not ride in the dark. Do not ride the Segway PT in low visibility conditions without a light. To ride safely, you must be able to clearly see what is in front of you and you must be clearly visible to others.
• Avoid distractions. Do not use a mobile phone, listen to headphones, or engage in any other activity that might distract you or interfere with your ability to monitor your surroundings while riding.
• Be prepared to stop. Be especially careful when approaching or crossing intersections, driveways, corners, doorways, and other areas where you may need to slow down or stop to avoid motor vehicles, bicyclists, or pedestrians.
• When riding, keep both hands on the Handlebar and both feet on the Mats. Be relaxed. Ride in a relaxed position with your knees and elbows slightly bent and head up. Do not attempt to carry any object in your hand(s). If you need to carry any object, use a securely attached backpack with both shoulder straps in place.
• Never restart and ride your Segway PT after it has indicated an empty Battery condition or performed a low Battery Safety Shutdown. The Segway PT may not have enough power to keep you balanced, especially if you demand a lot of power at once. If you restart and continue riding, you risk falling. Also, you may damage your Batteries, resulting in reduced Battery life and capacity.
• Do not ride backward, except to manoeuvre a few feet. Instead, turn and ride forward. There is a difference between manoeuvring backward and riding backward, similar to the difference between stepping back and walking backward. Maneuver backward only when necessary to open a door or back away from an obstacle.
• Avoid turning while maneuvering backward.
• Riding on the road. The Segway PT is not intended or recommended for primary use on roads. If you must ride on the road, or must cross the road, be extremely careful. Ride as far away from traffic as possible. Allow plenty of time for crossing roads. Remember, the Speed Limiter or an unexpected obstacle could slow your crossing.
• Never let go of a balancing Segway PT. Never let go of your Segway PT when in Balance Mode, because the Segway PT will travel some distance on its own before transitioning to Standby Mode. The Segway PT will not travel very far if you let go of it when it is stopped. But, if you let go of it when it is moving at any speed, it could travel much farther, risking injury to others and damage to the Segway PT.
• Mind the Gap! Leave a gap between yourself and the Handlebar. Do not lean over or into the Handlebar. Leaning over or into the Handlebar dramatically increases the risk of loss of control, collisions, and falls.
Because we only work with small private groups, your guide will be able to give you and your friends or family personal attention throughout your trip to help you glide safely and have a great time. If at any time you have any concerns about your ability to glide safely, please STOP and get the attention of your guide – we will be pleased to assist and to get you gliding with confidence.
Please Note. We are committed to providing safe, exciting and fun experiences to all our clients.
We reserve the right to refuse the further participation of anybody without a refund, who
• behaves in a manner which in the opinion of the instructor is likely to affect the safety, comfort or enjoyment of others.
• uses threatening, abusive or insulting words or behaviour to other guests, members of the public or members of our team.
• does not follow written or verbal instructions or behaves in a manner that may risk the health and safety of themselves, other guests, members of the public or our team.
Where a disruptive guest is part of a group, we reserve the right to cancel. without a refund, the whole group’s activity.